My Professional Adventures

As an Operations Manager and Business and Process Analyst, I love optimizing workflows and boosting productivity in workplace through automation.

I’m passionate about projects that build something meaningful for the community, especially those that help children grow and make education more fun and approachable.

It’s all about making a positive impact while keeping things efficient.

My Learnings

Currently Exploring

Operations & Supply Chain Management

My Core Focus

Experience Design
Automation
Product Management
Business Processes & Operations

A bit About Me

The + points

  1. Im Loyal
  2. I don’t take a day off when the important task needs to be delivered on quick notice
  3. I am always Honest.
  4. I take my work seriously and take 100% Responsibility to deliver Quality.
  5. I am Peaceful and dont get angry quickly (Unsless there’s something unethical or actually bad)
  6. I take time to reflect on feedback, which helps me improve continuously.
  7. I like to keep myself and surroundings organized.
  8. I tend to be calm and composed, even in high-pressure situations.
  9. Always excited to learn new things.
  10. I have good writing and design skills which help me which helps me communicate clearly and effectively in reports, emails, and documentation.

The - points

  1. I am bad at meeting or reaching out to new people for help. (It always makes me feel like they won’t welcome me)
  2. I don’t wish people Happy Birthdays.
  3. Networking events drain me, and I tend to avoid them.
  4. I find it hard to promote my own accomplishments or ask for recognition.
  5. I often need time to think before responding, which sometimes makes me seem disengaged.
  6. Sometimes I keep things to myself instead of talking about them.
  7. I tend to avoid social events at work.

My Skillsets

Technical Skills

Product Design & Management

  1. “>Branding
  2. Experience Design
  3. Interface Design
  4. Wire-framing
  5. Prototyping
  6. Documentation
  7. User Journey
  8. Developer Handoff

Operations

  1. Internal Software
  2. Process Optimization
  3. MS Office
  4. Google Workspace
  5. Lucidchart
  6. Zoho Learn
  7. Knowledge-base Management
  8. HubSpot
  9. Zoho CRM

Development & Programming

  1. WordPress
  2. HTML, CSS, JavaScript
  3. Python
  4. Bash
  5. Terminal
  6. GitHub

Design

  1. Adobe Design Suite | Photoshop, Illustrator, InDesign, Premiere Pro
  2. Video Editing
  3. Figma
  4. Affinity Suite | Affinity Design, Affinity Photo, Affinity Publisher

Soft Skill

Leadership

  1. Strategic Planning and Execution
  2. Cross-functional collaboration
  3. Mentorship & Coaching

Communication

  1. Client Communication
  2. Stakeholder Management
  3. Presentation Skills
  4. Video Lecture Recording & Training

Problem Solving

  1. Analytical Thinking
  2. Data Driven Decision Making
  3. Strategic Thinking
  4. Attention to detail

Organization

  1. Adaptability
  2. Project Management
  3. Process Improvement

Experience & Education Overview

Education

2017 - 2021

Bachelor’s in Product and Industrial Design

UET, Lahore (Univeristy of Engineering & Technology)

Professional Experience

Feb 2024 - Present

Head of Operations

Global E-Commerce Consultants

Learn More

Jan 2023 - Feb 2024

Business & Process Analyst

The Migration | Studywise

Learn More

Aug 2021 - Mar 2023

Product Manager & Cofounder

TocDoc.pk

Learn More

June 2021 - Nov 2021 (Contract)

Design Consultant

CM - SMU - Gov. Of Punjab

Learn More

Certification

2023

Google IT Automation with Python

Coursera

Certificate

Blog and Insights

Work & Case Studies

© Ali Tahir – 2024 – جملہ حقوق محفوظ ہیں

Head of Operations

Global E-Commerce Consultants

Mar 2024 – Present

Experience

Team Leadership:
Led a team of 30 employees, boosting productivity by 15% through automation, clear direction, and effective coaching.

ERP System Optimization:
Enhanced an existing ERP system by optimizing key features and automating processes, achieving a 25% improvement in usability and a 20% boost in efficiency.

Process Documentation & Training:
Standardized process documentation and implemented comprehensive training, leading to a 30% reduction in onboarding time and enhancing overall operational performance.

Client Communication:
Provided clients with regular, precise investment updates, enhancing transparency and improving client satisfaction by 20%.

Operational Restructuring:
Reorganized the operations team to better align with business objectives, improving workflow efficiency by 25% and reducing redundancies by 15%.

Cost Management:
Redesigned compensation structures, cutting payroll expenses by 15% while maintaining high team morale through performance incentives.

Skill I learnt

Technical Skills

ERP System Optimization: Proficient in enhancing and optimizing ERP systems to improve usability and efficiency through process automation.

Process Documentation & Training: Experienced in creating standardized process documentation and implementing training programs to reduce onboarding time and improve operational performance.

Automation Implementation: Skilled in identifying and implementing automation opportunities to streamline processes and boost productivity.

Cost Management: Expertise in redesigning compensation structures and managing payroll expenses while ensuring high team morale through strategic incentives.

Soft Skills

Team Leadership: Strong leadership skills in managing and guiding teams, with a focus on clear direction, effective coaching, and boosting productivity.

Operational Restructuring: Skilled in reorganizing teams and processes to align with business objectives, resulting in improved workflow efficiency and reduced redundancies.

Client Communication: Adept at maintaining regular, transparent communication with clients, providing precise updates to enhance client satisfaction and build strong relationships.

Stakeholder Management: Proficient in managing relationships with key stakeholders, ensuring alignment with business goals and delivering results that meet expectations.

Strategic Planning: Capable of aligning operational strategies with business objectives to achieve measurable improvements in efficiency and performance.

Data-Driven Decision-Making: Strong analytical skills in using data and analytics to inform decisions in areas like payroll management, process optimization, and client communications.

Business & Process Analyst​

The Migration | Studywise​

Jan 2023 – Feb 2024

Experience

Process Optimization:
Revamped workflows through detailed analysis and redesign, achieving a 20% increase in operational performance by aligning processes with business goals.

Tool Integration:
Integrated cutting-edge tools into workflows, increasing efficiency by 15% and ensuring the organization remained competitive with industry trends.

Automation Initiatives:
Identified automation opportunities and implemented solutions that reduced manual tasks by 18%, significantly boosting overall productivity.

Data-Driven Decisions:
tilized data analysis to drive process improvements, resulting in a 10% increase in operational efficiency and alignment with strategic objectives.

Cross-Functional Collaboration:
Facilitated cross-functional collaboration, ensuring the seamless integration of new processes and tools, leading to a 15% improvement in operational communication and efficiency.

Technical Support:
Delivered technical support that minimized downtime by 30% and ensured consistent productivity by resolving issues swiftly and effectively.

Skill I learnt

Technical Skills

  • Process Optimization
  • Tool Integration
  • Automation
  • Implementation
  • Data Analysis
  • Technical Support

Soft Skills

  • Cross-Functional Collaboration
  • Data-Driven Decision-Making
  • Workflow Redesign
  • Operational Efficiency Improvement
  • Problem-Solving
  • Communication

Cofounder & <span data-metadata=""><span data-buffer="">Product Manager

TocDoc

Aug 2021 – Mar 2023

Experience

Product Lifecycle Management:
Managed the full product lifecycle from ideation to launch, successfully delivering a whole Android app with 2,000 users onboard in 3 months.

Agile Methodologies Implementation:
Applied Agile methodologies, optimizing the development process and achieving a 50% improvement in sprint completion rates.

Data-Driven Decision Making:
Utilized data analytics and market research to prioritize features and improvements, leading to a 35% increase in user engagement.

User Journeys Creation:
Created detailed user journeys to effectively communicate with developers, ensuring their handouts were clear and allowing for more efficient development.

Experience Design:
Designed the entire product and its user experience, from initial wireframes through to final development, ensuring a cohesive and user-friendly interface.

User Research:
Conducted real-time user surveys with doctors (users) in hospitals, gathering valuable insights to build features that were directly relevant to the end users.

Skill I learnt

Technical Skills

  • Product Lifecycle Management
  • Agile Methodologies
  • Web Design
  • Project Management Tool (Click-up, Asana, Notion)
  • Data Analytics
  • User Journey Mapping
  • User Experience (UX) Design
  • Wireframing & Prototyping
  • Market Research
  • User Research

Soft Skills

  • Strategic Planning
  • Cross-Functional Collaboration
  • Communication
  • User-Centered Design
  • Problem-Solving
  • Stakeholder Management
  • Innovation & Creativity

Design Consultant

SMU - Gov. of Pakistan

Jun 2021 – Nov 2021 | Contract

Experience

Branding & Identity Design:
Planned and designed the complete branding and identity for “Agaahi,” a new initiative by the Punjab Government, ensuring a cohesive visual identity across digital and print platforms.

Creative Concept Development:
Developed creative concepts and implemented them across social media channels, enhancing brand visibility and driving audience engagement.

Data Visualization & Infographics:
Extracted key data from written documents and created compelling visual presentations and infographics for the annual achievement meeting, simplifying complex information for stakeholders.

Annual Booklet Design:
Designed a large-scale annual booklet for IFC, distributed at the 2021 Dubai Industrial Event, showcasing achievements and future plans in a professional and visually appealing format.

Presentation Design:
Created visually engaging presentation decks for high-stakes meetings and events, helping clients communicate key messages clearly and persuasively.

Skill I learnt

Technical Skills

  •  Branding & Identity Design
  • Creative Concept Development
  • Infographic and Data Visualization
  • Graphic Design Software (Adobe Creative Suite: Photoshop, Illustrator, InDesign)
  • Presentation Design (PowerPoint, Keynote)
  • Social Media Design & Content Creation
  • Print Design (Brochures, Booklets, Marketing Collateral)
  • Typography & Color Theory
  • Web Design (Wireframes, User Interface Design)
  • Project Management Tools (Trello, Asana, Basecamp)

Soft Skills

  • Client Consultation & Communication
  • Creative Problem-Solving
  • Project Management
  • Time Management & Multitasking
  • Attention to Detail
  • Stakeholder Management
  • Adaptability & Flexibility
  • Trend Analysis & Market Awareness
  • Collaboration with Cross-Functional Teams
  • User-Centered Design Thinking